The jacket was great but the customer service has been terrible. I have tried multiple times to contact Alpha with no response. I have not been able to get a return.
Seems well made like other Alpha gear (pants) I also ride with. This jacket fits right, ordered according to chart and measurements. Feels like riding with just t-shirt all summer, got a lot of use. Of course it isn’t waterproof, it’s mesh, light shines through. That said, it was ordered from Alpha but never came, no explanation, no answer to inquiries, nothing. Ordered from Amazon, came couple days. I like this jacket, priced right and good quality.
The jacket I ordered is great. Problem is, I ordered it in June and the order didn’t ship until the second week of October. Never received any response to multiple messages on the website and requests to cancel the order after waiting weeks without the order shipping. After receiving the jacket in October (I already purchased another jacket from a different company) I sent yet another message asking for return instructions. No answer. No phone number. No support.
The jacket was returned to you because you didn't provide the correct shipping info. No one has responded to any of my emails. I now have no jacket and you are not refunding my money. You are a horrible company to deal with and I highly suggest any one reading this shops elsewhere.
I did have to repair a zipper (easily done using a quick YouTube tutorial and a pair of pliers). Overall a good value and very well ventilated for summer riding. I have seen some bad reviews for Alpha customer service, and I will say I never got a response of when my jacket was actually going to ship, but it made it to me in less than a week so I can't really complain.