The jacket I ordered is great. Problem is, I ordered it in June and the order didn’t ship until the second week of October. Never received any response to multiple messages on the website and requests to cancel the order after waiting weeks without the order shipping. After receiving the jacket in October (I already purchased another jacket from a different company) I sent yet another message asking for return instructions. No answer. No phone number. No support.
The jacket was returned to you because you didn't provide the correct shipping info. No one has responded to any of my emails. I now have no jacket and you are not refunding my money. You are a horrible company to deal with and I highly suggest any one reading this shops elsewhere.
I did have to repair a zipper (easily done using a quick YouTube tutorial and a pair of pliers). Overall a good value and very well ventilated for summer riding. I have seen some bad reviews for Alpha customer service, and I will say I never got a response of when my jacket was actually going to ship, but it made it to me in less than a week so I can't really complain.
Ordered a motorcycle mesh jacket which came in very small for the size indicated. I have sent 5 messages via internet, since there is no phone number listed (should have been an indicator). I have not received a single response, except this automated feedback email. Do not buy from this vender since there is no customer service or direct contact method.