I bought a pare of their enduro pants to take with me to the sand dunes. 20 min into the ride the crotch had a small tear. By the end of the day th seam ripped all the way to the knees. Found they had a 3 year warranty. Contacted them with no response.
Item didn’t fit. Trying to exchange but haven’t got a hold of anybody. Item looks good though
Once again, I have made several attempts to contact anyone from this company and failed. Please reconsider buying from this company unless you want to run into problems with no answer. Long story short...I bought a pair of riding pants and received a pair that is much too small. I contacted the company and got response. No on will respond to give me answers about an exchange. Bad business!!! I hope everyone reads the reviews and DO NOT IGNORE them like I did or you will be sorry. BAD BUSINESS ETHICS!!!!!!
I received the pants in the wrong size. I have reached out multiple times to get a return label and have not received any response from the company. But I get an email about wanting a review?
I bought these pants about a week ago and I received them pretty quick. When I got the pants, they were too small and not the size I ordered. I have made several attempts to contact the company with no luck getting a response. I thought the pants appeared to be of good quality but I can't say how they hold up since I can't even fit them!!! I would've reconsidered my purchase if I have read the reviews from the other customers going through the same thing I am right now. I originally wanted to exchange for the correct size but now, all I want is a refund. If you can't get a response to make an exchange, I definitely wouldn't believe that the company would honor their 10 year warranty!! I didn't want to, but I gave them 1 star for extremely poor customer service!! They stole that 1 star because you aren't allow to give 0!! I wish I had got the pants from Amazon because I would have already had my money back!!! EXCHANGE OR REFUND!!!!! I would consider updating my review if the company fixes this problem.