Alpha Cycle have great products but terrible customer service. The website says they offer free and easy returns and exchanges. THERE IS ABSOLUTELY NO TRUTH IN THEIR ADVERTISING ABOUT THEIR CUSTOMER SERVICE. I've been trying to start an exchange for several weeks and can't get a response to my emails. Well.. I did get one response. In answer to my request for an exchange they sent me a delivery update on a jacket I'd already received. They don't offer a phone number to contact them. It's really frustrating because I love the jacket but it's useless unless I can get the right size..
No cleaning instructions. Tag concerning protection in questionable English. Upon observation it appears to be of quality construction. We'll see.
The jacket is great, but I tried to make contact with the company to see if there was issues with getting the jacket. I sent 4 emails, no response. It took greater than 6 weeks to get the jacket. Jacket is good, the company stinks.
Great jacket, fits well, flows a ton of air. But I ordered gloves with my jacket. Never received my gloves, and after 2 weeks of emailing, I never received 1 response. Buyer beware
Size ordered fit too big and I've tried multiple times to start the return process. No one will return my emails. I even ordered the right size so I've now paid for two jackets. Website clearly states free returns but apparently that is a lie.